FAQ

In general, the lead time is 90 days. For urgent demand, please contact our sales or email us.

We provide one-year limited warranty for all products.

Please email us, and our sales will contact you within 3 business days.

We have service centers in Taiwan, Tokyo (Japan), Suzhou (China), and California (USA).

No worries. If necessary, our professional customer service staff will fly to your location as soon as possible. We’ve sold lots of products to Bangladesh and Indonesia, and after-sales service is never a issue.

The following commitments make us different from other suppliers:

1. We manufacture all products in Taiwan
2. We don’t sell disposable battery test/ production equipment
3. We offer high quality products with reasonable cost
4. We customize for you

All CTE products are made in Taiwan.

Please contact our sales for borrowing demo machine.

Yes, we can customize for you, including charge/ discharge spec, software features, fixtures, and more.

We customize the system according to your requests, including charge/ discharge spec, software features, fixtures, and more.

Yes, we also collaborate with several 3-rd party chamber manufacturers such as Espec, Terchy, Giant Force, and TATO, and integrate their products into our system. Thus, users are capable of controlling chamber directly with our software.

The raw data is in .csv format, so it can be opened and manipulated in 3rd party software that users are familiar with.

Our system supports Tranditional Chinese, Simplified Chinese, English, and Japanese. For other languages, please contact our sales.

Sure, please contact our sales, and we will arrange a tour for you.

Some of our products are with CE certification. However, due to the diversity of our products, CE certification is usually upon customer request.

For local customers, we charge 40% as down payment, 50% before shipment, and 10% after acceptance check. For international customers, we charge 100% before shipment.

The payment should be made through T/T (Telegraphic Transfer), check, L/C (Letter of Credit), and cash.

Please check the troubleshooting chapter in your user manual. If it doesn’t work, please report issue here, or contact your sales directly. Our customer service staff will contact you within 3 business days.

Please check the user manual or All About Battery Testing column on our website. If it doesn’t work, please report issue here, or contact your sales directly. Our customer service staff will contact you within 3 business days.

We will contact you in 3 business days

Please visit the following URL: http://www.pg2online.com/cte/swactive/, enter 16-digit seriel number, and you will get license.